Recently, Apple had to deal with one big issue: users were complaining about their iPhones shutting down suddenly, even though the battery level was at 30%. Even more, as soon as they are plugged back in, the indicator jumps back to 30% immediately.
As you can guess, this problem is more than just prostrating and users, as well as Chinese consumer protection groups, who asked the manufacturer for a quick solution.
Apple has everything covered
Shortly after, the Cupertino-based manufacturer declared that each affected customer will benefit from a battery swap, which should fix this. However, the past Friday, Apple issued another official statement, on its Chinese website, providing additional details.
To be more specific, they claim that this presumed iPhone battery issue is affecting just a “small number of iPhone 6S devices”, with specific serial numbers, according to Business Insider.
“We looked for any other factors that could cause an iPhone to shut down unexpectedly. After intensive investigations, no new factors have been identified,” the statement revealed.
However, these weren’t the only details give. It seems that the actual reason behind this was a battery component which was exposed to “controlled ambient air longer than it should have been before being assembled into battery packs”. These batteries are equipping devices made between September and October 2015.
Due to this error, the batteries degrade faster than normal ones and eventually lead to unexpected shutdowns.
It’s just a regular hardware issue that happens sometimes
Apple also wanted to mention that this iPhone battery issue isn’t caused by an iOS 10 bug, but a hardware problem.
If you’re dealing with this, check if your serial number is covered, using this special page created by Apple. If it is, take your iPhone to an authorized dealer and ask for their assistance with replacing the battery.