Samsung had big plans with the Galaxy Note 7, as the phablet launched one month ago is a direct competitor for the upcoming iPhone 7 Plus, expected to make its debut next week. However, the South Korean manufacturer took a direct hit these days, thanks to an unprecedented problem.
According to The Independent, Samsung might as well recall all the Galaxy Note 7 units sold until now, due to a currently unknown problem, making the devices explode while they are charging. The first faulty handsets were reported in South Korea and it seems that the whole situation was caused by the batteries.
All phones are now carefully inspected
The same source mentions that several shipments have already been delayed, as the manufacturer wants to perform additional quality control testing, in order to see if just a specific lot of phones had battery issues or they’re dealing with something way bigger.
Over the past days, the issue went viral on social media, as users were posting images with phones that exploded or started melting while charging. Fortunately, there weren’t any cases in which users were injured.
Surprisingly or not, Samsung refused to comment on this, but rumors say that they’re already performing an investigation to discover the exact cause, while a public announcement will be made as soon as a solution is developed.
An official position regarding this should be revealed soon
“We will share the findings as soon as possible,” one of the company’s representatives said. “Samsung is fully committed to providing the highest quality products to our consumers.”
It’s obvious that this comes as a blow for Samsung’s phone business, as they were hoping to see a continuous recovery from the difficulties they have been dealing with for the past years. Lately, the earnings were pointing to a positive outcome, but Galaxy Note 7’s battery issues might have a huge negative effect.